Westgate Home Care | Professional Care, Family Values
Westgate Care Support Visits
When Your Parents Need Support and You Need Peace of Mind
Your elderly parents are aging at home. They need support. You live nearby, but you can't be there all day. You need a care company that's professionally run. Efficient. Responsive. Someone you can actually trust. Not a franchise. Not corporate. Real professionals who genuinely care. That's what one Westgate family found when they needed help.
What One Westgate Family Experienced
"I have seldom come across such a professionally run organisation as Moral Care. Their care team are friendly, hard working and have given invaluable support to my elderly parents over the last few months for which all of our family are extremely grateful. Emails and telephone calls to their office have been answered with both speed, understanding, flexibility and efficiency. We know that our parents have received great care in their own home and would highly recommend Moral Care to anybody." - Family, Westgate
That's what professional care looks like. Not just competent. Genuinely professional. Responsive. Efficient. Flexible. And genuinely caring.
Westgate has the fish and chip shop where families have been eating for years. The caravan park. The community hub. It's a place where people know their neighbours. Where community matters. Where you want your parents to age in place, supported by people who understand what that means. We're part of Westgate. We know the community. We know what matters to families here. We deliver professional care with genuine community values.
Professionally Run, Not Corporate - We're not a franchise. We're not corporate. We're professionally run by people who care. Every process is documented. Every decision is thought through. Every interaction is professional. But underneath that professionalism is genuine care.
Friendly Care Team - Professional doesn't mean cold. Our carers are friendly. They're warm. They're hard working. They're the kind of people you'd want supporting your parents.
Invaluable Support - We don't just provide basic care. We provide invaluable support. We anticipate needs. We solve problems. We make a real difference in your parents' lives.
Speed, Understanding, Flexibility, Efficiency - Your email gets answered quickly. Your phone call gets answered with understanding. Your request for flexibility gets accommodated. Everything runs efficiently. You're not chasing us. You're not frustrated. You're supported.
Great Care in Their Own Home - Your parents stay home. They stay in the community they know. They stay connected to Westgate. They receive great care in the place they love.
Consistent, Familiar Carers - 3-4 regular carers who become familiar with your parents. They know their routines, their preferences, what makes them comfortable. Consistency matters.
CQC Rated 'Good' Across All Domains - Independently assessed and rated Safe, Effective, Caring, Responsive, and Well-led. We've earned 100% 5-star reviews from families because we deliver professional, caring support.
Award-Winning Staff - North West Home-Care Employer Award 2024. We invest in our team because professional care requires professional carers. Our staff stay with us, which means your parents see familiar faces.
Services We Provide in Westgate
We support Westgate families with comprehensive home care:
Personal care and assistance with daily living
Medication management and administration
Dementia and Alzheimer's specialist support
End-of-life and palliative care
Hospital discharge reablement
Respite care for family carers
Nutrition support and meal preparation
Companionship and welfare checks
Specialist care (PEG tubes, catheters, Parkinson's support - 100% of staff trained)
Domestic support (cleaning, laundry, gardening, pet care)
We work with Royal Lancaster Infirmary, local GP practices, NHS Lancashire & South Cumbria ICB, and Lancashire County Council.
How We Work With Westgate Families:
You Contact Us -
Ring 01524 874110 or email [email protected]. You speak to someone professional. Someone who listens. Someone who understands what you need.
We Visit and Assess -
Our managing director visits your home. We understand your parents' situation. Their health, their mobility, their needs, their preferences. We assess properly.
We Create a Professional Care Plan-
Based on the assessment, we create a care plan that's specific, detailed, and professional. Not generic. Not templated. Tailored to your parents.
We Assign Your Care Team -
3-4 regular carers who become familiar with your parents. They learn routines, preferences, what matters. They're friendly. They're hard working. They're professional.
We Deliver and Communicate -
Carers visit at agreed times. Everything is documented. We communicate with you regularly. Emails get answered quickly. Phone calls get answered with understanding. We're efficient and flexible.
We Adapt as Needs Change -
Your parents' needs change. We adapt immediately. We don't wait for scheduled reviews. We're responsive.
We Support Your Family -
You're not alone in this. We support you. We communicate with you. We help you feel confident that your parents are receiving great care.
Westgate is a community where people value professionalism and genuine care. They want their parents supported by people who know what they're doing. People who are efficient. People who are responsive. People who are genuinely caring. That's what we deliver. Professional care with community values. Efficiency with warmth. Responsiveness with genuine understanding.
How do I know you're actually professional?
We're CQC rated 'Good' across all domains. We've won the North West Home-Care Employer Award. We have 100% 5-star reviews from families. We're independently assessed and verified as professional, caring, and well-run.
Will my parents see the same carers?
Yes. You're assigned 3-4 regular carers who become familiar with your parents. Consistency is important. They learn your parents' routines, preferences, and what makes them comfortable.
How quickly will you respond to emails and calls?
We prioritise responsiveness. Emails get answered quickly. Phone calls get answered with understanding and efficiency. You're not left waiting or frustrated.
Can you be flexible if our needs change?
Yes. We're flexible. We adapt to your needs. If something changes, we adjust. We work with you, not against you.
What if my parents need specialist care?
100% of our staff are trained in specialist care - dementia, Parkinson's, PEG tubes, catheters, end-of-life care. We handle complex needs regularly.
Do you work with the NHS?
Yes. We work directly with Royal Lancaster Infirmary, local GP practices, NHS Lancashire & South Cumbria ICB, and Lancashire County Council. We're experienced in NHS arrangements.
How do you handle emergencies?
We're available 24/7 for urgent support. If something changes overnight or an emergency occurs, you can reach us immediately.
Ready to Get Professional Care for Your Parents?
Your parents deserve professional care. Care that's efficient, responsive, and genuinely caring. Care from people who know what they're doing.
Call: 01524 874110
Email: [email protected]
Address: 300 Marine Road Central, Morecambe, LA4 5BY
We'll visit, assess properly, and create a professional care plan that works for your family. No pressure, no commitment - just honest, professional support from people who genuinely care.