Hest Bank Care - When Your Loved One Needs Care But Wants Independence

When Your Grandad Wants to Stay Home But Needs Support. Your grandad wants to stay in his own home. That's his wish. But he needs support. He's skeptical about having carers. He's private. He's independent. He doesn't want strangers in his home. But you know he needs help. You're his informal carer. You're doing everything you can. You're exhausted. You need someone who understands both his needs and yours. That's what happened for Liv and her grandad in Scale Hall. And it changed everything.

What One Scale Hall Family Experienced

"Rebecca, Alice and their lovely team care for my grandfather. They started in summer 2023 and have made my grandad's wish of staying at home a reality. My grandad was very skeptical of people coming into his home, but once he got to know the team on a personal level, he's become so much more accepting of care and support. Nothing is ever too much for these ladies. Not only do they support my grandad but in turn they also support me in my role as my grandad's informal carer. When my grandad has been unwell or his needs developed they have gotten in touch straight away and taken proactive steps (such as District Nurse referrals) to ensure he has the correct care and support. I couldn't have coped the past 6 months without them, and truly couldn't recommend them enough to others. I know my grandad feels the same too. Thank you again for caring about my grandad just as much as I do." - Liv, Scale Hall

That's what proper care looks like. Making wishes reality. Supporting both the person receiving care and the family carer. Proactive. Responsive. Genuinely caring.

Scale Hall is where people want to stay. Where they've built their lives. Where they want to age in place, supported by people who understand what that means. People who respect their independence. People who become part of their world. We're part of Scale Hall. We understand what it means to make someone's wish of staying home a reality. We support both your grandad and you.

Making Wishes Reality

Your grandad wants to stay home. That's his wish. We make it a reality. We provide the support he needs so he can stay in the place he loves, surrounded by his memories, his community, his independence.

Breaking Down Skepticism

Your grandad is skeptical about having carers. We understand. We don't push. We let him get to know the team on a personal level. We build trust. We become familiar. Skepticism turns into acceptance. Acceptance turns into genuine connection.

Nothing Is Ever Too Much

Our carers don't see requests as burdens. Nothing is too much. They support your grandad. They support you. They go above and beyond because they genuinely care.

Supporting Informal Carers

You're doing everything you can. You're exhausted. We understand. We don't just support your grandad. We support you too. We give you respite. We help you feel less alone. We help you cope.

Proactive, Not Reactive

When your grandad's needs change, we don't wait. We get in touch straight away. We take proactive steps. We make District Nurse referrals. We ensure he has the correct care and support. We anticipate problems before they become crises.

Personal Connection

Our carers aren't just service providers. They become part of your grandad's world. They know him on a personal level. They care about him as a person. That's why skepticism turns into acceptance. That's why families can't recommend us enough.

Consistent, Familiar Carers

3-4 regular carers who become familiar with your grandad. They know his routines, his preferences, his personality. They're the people he trusts. The people he looks forward to seeing.

CQC Rated 'Good' Across All Domains

Independently assessed and rated Safe, Effective, Caring, Responsive, and Well-led. We've earned 100% 5-star reviews from Scale Hall families because we deliver genuine, proactive, caring support.

Award-Winning Team

North West Home-Care Employer Award 2024. We invest in our staff because making wishes reality requires exceptional carers. Our team stays with us, which means your grandad sees familiar, trusted faces.

Services We Provide in Scale Hall

We support Scale Hall families with comprehensive home care:

• Personal care and assistance with daily living

• Medication management and administration

• Dementia and Alzheimer's specialist support

• End-of-life and palliative care

• Hospital discharge reablement

• Respite care for informal family carers

• Nutrition support and meal preparation

• Companionship and welfare checks

• Proactive health monitoring and District Nurse coordination

• Specialist care (PEG tubes, catheters, Parkinson's support - 100% of staff trained)

• Domestic support (cleaning, laundry, gardening, pet care)

We work with Royal Lancaster Infirmary, local GP practices, NHS Lancashire & South Cumbria ICB, Lancashire County Council, and District Nurses.

You Contact Us

Ring 01524 874110 or email [email protected]. You speak to someone who understands what you're going through. Someone who listens.

We Visit and Listen

Our managing director visits your home. We understand your grandad's situation. His wish to stay home. His skepticism about carers. Your role as informal carer. Your exhaustion. We listen properly.

We Create a Plan Together

Based on the visit, we create a care plan that respects your grandad's independence and your needs as a carer. Not imposed. Collaborative. Tailored.

We Assign Carers He'll Trust

3-4 regular carers who become familiar with your grandad. They're warm. They're patient. They let him get to know them on a personal level. They build trust. They become part of his world.

We Deliver Proactive Care

Carers visit at agreed times. They provide care. But more importantly, they're proactive. If something changes, they get in touch straight away. They take steps to ensure he has the correct support. They anticipate problems.

We Support You Too

You're an informal carer. You're doing everything you can. We support you. We give you respite. We help you feel less alone. We help you cope. You're not managing this alone anymore.

We Coordinate With Healthcare

When your grandad needs additional support, we coordinate. We make District Nurse referrals. We work with his GP. We ensure he has the correct care and support. We're proactive healthcare partners.

Scale Hall is where people want to stay. Where they've built their lives. Where they want to age in place. Families here need carers who understand that wish. Carers who respect independence. Carers who build personal connections. Carers who support both the person and the informal carer. That's what we deliver. Making wishes reality. Breaking down skepticism. Supporting informal carers. Proactive, genuine, caring support. Questions Families Ask:

My grandad is skeptical about having carers. How do you handle that?

We understand. We don't push. We let him get to know the team on a personal level. We build trust gradually. We become familiar. Skepticism usually turns into acceptance, and acceptance turns into genuine connection. Many of our Scale Hall families have experienced this.

I'm an informal carer and I'm exhausted. Can you help?

Yes. We support informal carers. We give you respite. We help you feel less alone. We help you cope. You're not managing this alone anymore. We support both your grandad and you.

My grandad wants to stay home. Can you make that happen?

Yes. That's one of our core values. We provide the support your grandad needs so he can stay in the place he loves. We respect his independence. We make his wish a reality.

What happens if my grandad's needs change?

We get in touch straight away. We take proactive steps. We make District Nurse referrals if needed. We ensure he has the correct care and support. We don't wait for problems to become crises.

Will my grandad see the same carers?

Yes. You're assigned 3-4 regular carers who become familiar with your grandad. Consistency is important. They learn his routines, his preferences, his personality. They become people he trusts.

Do you work with healthcare services?

Yes. We work directly with Royal Lancaster Infirmary, local GP practices, NHS Lancashire & South Cumbria ICB, Lancashire County Council, and District Nurses. We're experienced in coordinating healthcare support.

How do you ensure my grandad stays safe at home?

We're proactive. We monitor his health and wellbeing. We get in touch straight away if something changes. We coordinate with healthcare services. We ensure he has the correct support. We're CQC rated 'Good' across all domains.

Ready to Make Your Grandad's Wish a Reality?

Your grandad wants to stay home. You want to support him without being overwhelmed. We can help. We'll make his wish a reality. We'll support both him and you.

• Call: 01524 874110

• Email: [email protected]

• Address: 300 Marine Road Central, Morecambe, LA4 5BY

We'll visit, listen to your situation, and create a care plan that makes your grandad's wish a reality while supporting you as an informal carer. No pressure, no commitment - just genuine, proactive support from people who care about your grandad just as much as you do.