Useful Information
Our CQC Rating
MoralCare is registered and regulated by the Care Quality Commission. We are proud to be rated ‘Good’ across all five inspection domains.
Overall CQC Rating
Good
Rated ‘Good’ across all five inspection domains
Last inspected: 9 February 2023
How we scored in each area
Safe
GoodPeople are protected from abuse and avoidable harm. Staff are safely recruited with enhanced DBS checks, and risks are properly assessed and managed.
Effective
GoodCare and support achieves good outcomes. Staff are well-trained, and people are supported with eating, drinking and leading healthy lives.
Caring
GoodStaff treat people with compassion, kindness, dignity and respect. People are involved in decisions about their care and are treated as individuals.
Responsive
GoodServices are organised to meet people's needs. Care plans are personalised and complaints are handled promptly and effectively.
Well-led
GoodThe leadership, management and governance of the organisation assures the delivery of high-quality, person-centred care. The registered manager is committed to continuous improvement.
View our full CQC report
Our complete inspection report is publicly available on the CQC website. You can read the full findings, including what the inspectors said about our service.
View Report on CQC WebsiteWhat is the CQC?
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. It monitors, inspects and rates care services to make sure they meet fundamental standards of quality and safety.
Every care provider in England that delivers personal care - including home care agencies like MoralCare - must be registered with the CQC. It is a legal requirement. Providers that are not registered are operating illegally.
The CQC carries out inspections of registered services and rates them on a four-point scale:
Inadequate
Significant concerns
Requires Improvement
Not meeting standards
Good
Meeting expectations
Outstanding
Exceptionally high
During an inspection, the CQC assesses five key questions about every service: Is it safe? Is it effective? Is it caring? Is it responsive? Is it well-led?
Inspectors visit the service, speak to clients and their families, review care plans and risk assessments, check staff records and training, and observe how care is delivered. Their findings are published in a report that is freely available to the public.
Choosing a CQC-registered provider means you can be confident that the service is legally compliant, regularly inspected and held to account. You can check any provider's rating on the CQC website.
How to contact the CQC
If you have any concerns about a care service - or if you simply want to check a provider's registration and rating - you can contact the CQC directly. They welcome feedback from people who use services, their families and the public.
Post
Care Quality Commission
Citygate, Gallowgate
Newcastle upon Tyne
NE1 4PA
Give feedback about a care service
The CQC encourages anyone to share their experience of care services. Your feedback helps them decide when, where and what to inspect. You can give feedback anonymously if you prefer.
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