Reward Program Policy
1. Program Purpose and Philosophy
1.1 Investment in Excellence
MoralCare's Rewards Program reflects our core philosophy: "It's much better to invest in our staff than in marketing companies or recruitment agencies." This award-winning program, recognized at The Great British Care Awards (November 2024), demonstrates our commitment to staff appreciation and retention.
1.2 Program Objectives
Recognize and reward exceptional performance and dedication
Incentivize staff recruitment and service user referrals
Support career development and professional growth
Maintain our 95% staff retention rate for employees over 1 year
Reinforce MoralCare's family-run values and culture of appreciation
2. Program Eligibility and Participation
2.1 Eligible Participants
Automatic Enrollment: All MoralCare employees are automatically enrolled in the Rewards Program upon successful completion of probationary period, including:
Care workers (full-time, part-time, and bank staff)
Supervisory personnel
Administrative and support staff
Management team members
2.2 Program Termination
Automatic Revocation: Staff members are automatically removed from the Rewards Program upon:
Resignation from MoralCare (regardless of notice period)
Termination of employment for any reason
Extended unpaid leave exceeding 3 months
Point Forfeiture: All accumulated points are forfeited upon program termination, with no cash equivalent or transfer options available.
3. Points Earning Structure
3.1 High-Value Activities
Maximum Point Opportunities:
Staff Recruitment
Service User Referrals:
Emergency Coverage ("Save the Day"):
3.2 Performance and Attendance
Consistent Excellence Rewards:
Attendance Excellence:
Overtime and Flexibility:
Quality Performance:
4. Rewards Catalog and Redemption
4.1 Flexible Redemption Options
Personal Choice Philosophy: Staff can choose between frequent small rewards or saving for substantial treats, supporting different lifestyle preferences and financial situations.
4.2 Reward Categories
Dining and Entertainment:
Toby Carvery meal for two
Cinema tickets and refreshments
Local restaurant vouchers
Afternoon tea experience
Wellness and Relaxation (300-800 points):
Spa day treatments
Weekend spa break
Massage therapy sessions
Wellness retreat day
Adventure and Experiences (800-2000 points):
Helicopter ride experience
Weekend city breaks
Theme park family passes
Adventure activity days
Tattoos
Nails
Hair Cuts
Holiday Experiences (2000-5000 points):
UK holiday breaks
European holidays (Italy, Spain, etc.)
All-inclusive resort packages
Cruise experiences
Additional Benefits:
Extra paid leave days
Flexible working arrangements
Gifts
5. Points Administration and Management
5.1 Points Allocation Process
Regular Assessment: Points must be self- claimed by the staff, and approved by management, promoting engagement and ownership..
Claim Process:
Access Rewards Program through tablet policies section
Submit point claim with supporting evidence
Supervisor verification within 5 working days
Points credited to individual account
5.3 Points Tracking and Transparency
Account Management:
Individual points balance accessible through tablet system
Monthly statements showing earned and redeemed points
Annual summary with achievement highlights
Clear redemption history and available rewards catalog
6. Redemption Process and Procedures
6.1 Reward Selection
Flexible Timing: Staff can redeem points at any time, subject to reward availability and booking requirements.
Redemption Process:
Browse available rewards through tablet system
Check points balance and reward cost
Submit redemption request with preferred dates
Management approval within 3 working days
Reward booking and confirmation
Points deducted from account upon confirmation
6.2 Reward Fulfillment
Quality Assurance: All rewards are arranged directly by MoralCare management to ensure quality and value, maintaining our reputation for exceptional staff treatment.
7. Program Rules and Guidelines
7.1 Fair Participation
Equal Opportunity: All staff have equal access to point-earning opportunities, with recognition that different roles offer different earning potential.
Prohibited Activities:
Fraudulent point claims or false documentation
Manipulation of referral or recruitment processes
Sharing or transferring points between staff members
Claiming points for activities outside employment period
7.2 Quality Standards
Maintaining Excellence: Points are awarded only for activities that maintain or exceed MoralCare's high standards of care and professionalism.
Performance Requirements:
All point-earning activities must meet quality standards
Poor performance may result in point deduction or program suspension
Disciplinary actions may affect program participation
Professional conduct must be maintained throughout participation
8. Program Management and Oversight
8.1 Administrative Responsibility
Management Team: Rebecca Williamson and designated supervisors oversee program administration, ensuring fairness and consistency.
Monthly Review Process:
Verification of all point claims and awards
Assessment of program effectiveness and staff engagement
Reward fulfillment and quality assurance
Budget management and cost analysis
8.2 Program Evolution
Continuous Improvement: Regular review and enhancement of rewards catalog based on staff feedback and changing preferences.
Annual Assessment:
Staff satisfaction surveys regarding program effectiveness
Cost-benefit analysis of investment vs. retention outcomes
Reward catalog updates and new experience additions
Point values adjustment based on market rates
9. Communication and Accessibility
9.1 Program Information
Easy Access: Complete program details, current points balances, and rewards catalog available through tablet system under "Policies" section.
Regular Updates:
Monthly program newsletters highlighting achievements
Quarterly rewards catalog updates
Annual program summary and success stories
Recognition of top point earners and achievements
9.2 Support and Guidance
Staff Assistance: Management team available to explain program benefits, assist with redemptions, and address any questions or concerns.
Contact Information:
Rebecca Williamson: 01524 874110
Supervisor team for day-to-day queries
Email: [email protected]
10. Program Benefits and Impact
10.1 Staff Retention Success
Proven Results: Contributing to MoralCare's exceptional 95% retention rate for staff employed over 1 year, significantly above industry averages.
10.2 Recognition and Awards
Industry Recognition: Program contributed to winning the Home-Care Employer Award at The Great British Care Awards (November 2024), demonstrating excellence in staff treatment and appreciation.line: Protect (formerly PCaW) - 020 3117 2520
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